Tips for connecting to a telehealth call successfully
Telehealth makes accessing mental health care accessible and simple. Whether you attend your telehealth appointment from home or your GP’s office, there are a few important steps to follow before and during your video conference call that will help reduce any technical or communication issues on the call. The following tips tips will help ensure your video call runs smoothly.
1. Check your internet + device
Before your telehealth appointment, it’s a good idea to do a pre-call test to ensure your internet speed, camera and microphone are all working. To do this, go to www.tools.coviu.com/precall, click ‘start test’ and follow the instructions.
At the time of your call, try not to have other programs, apps or streaming services running, as this may slow down your internet speed.
If you are still having issues connecting, please make sure you read the Coviu patient support page for further guidance on technical requirements.