9. Non-attendance | Call To Mind

The Call to Mind DNA (Did Not Attend) policy is as follows:
– If a patient does not attend their appointment, please follow the steps in section 6.
– Our default position is to issue a non-attendance invoice, with an amount of $150 for psychiatry appointments. The patient will not be able to reschedule if they have not paid this in full.
– In certain circumstances, we will seek advice from the clinician about whether to issue a DNA invoice; waiving of non-attendance fees is at the discretion of the clinician.

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Acknowledgement

In the spirit of reconciliation Call to Mind acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea, and community. We pay our respects to elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

Call to Mind strongly supports equity for all. We embrace diversity and condemn any kind of discrimination, be it on the basis of race, religion, ethnicity, sexual orientation, gender identity, or disability.

Call to Mind would like to recognise all people with a lived experience of trauma, neurodiversity, mental ill health, substance use or addiction, and their families, carers and supporters. This recognition extends to the clinical and non-clinical workforces that support people with lived experience.