The Call to Mind DNA (Did Not Attend) policy is as follows:
– If a patient does not attend their appointment, please follow the steps in section 6.
– Our default position is to issue a non-attendance invoice, with an amount of $150 for psychiatry appointments. The patient will not be able to reschedule if they have not paid this in full.
– In certain circumstances, we will seek advice from the clinician about whether to issue a DNA invoice; waiving of non-attendance fees is at the discretion of the clinician.