If Call to Mind receives a complaint or feedback from a patient or referrer regarding their interaction with the clinician, the clinician will be immediately informed.
Call to Mind will address any issues relating to our roles and responsibilities if they feature in the complaint.
We recommend that the clinician involves their own indemnity provider and then liaises directly with the patient to resolve the issue.
Meeting you where you’re at to improve your mental health
Acknowledgement
In the spirit of reconciliation Call to Mind acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea, and community. We pay our respects to elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
Call to Mind strongly supports equity for all. We embrace diversity and condemn any kind of discrimination, be it on the basis of race, religion, ethnicity, sexual orientation, gender identity, or disability.
Call to Mind would like to recognise all people with a lived experience of trauma, neurodiversity, mental ill health, substance use or addiction, and their families, carers and supporters. This recognition extends to the clinical and non-clinical workforces that support people with lived experience.
