Call to Mind has a zero-tolerance policy to abusive behaviour from staff or patients.
If you feel uncomfortable due to abusive behaviour from a patient, we would support terminating the video call and letting our team know so we can support you in managing the situation.
Likewise, if you have any concerns about your interactions with Call to Mind staff, please contact Erin or Dave.
If patients are abusive towards Call to Mind staff members, we will let the clinician know and issue a warning to the patient. If this occurs again, we reserve the right to ban the patient from our practice. If this is necessary, we will let the patient, clinician and referrer know.