14. Abuse policy | Call To Mind

Call to Mind has a zero-tolerance policy to abusive behaviour from staff or patients.
If you feel uncomfortable due to abusive behaviour from a patient, we would support terminating the video call and letting our team know so we can support you in managing the situation.
Likewise, if you have any concerns about your interactions with Call to Mind staff, please contact Erin or Dave.
If patients are abusive towards Call to Mind staff members, we will let the clinician know and issue a warning to the patient. If this occurs again, we reserve the right to ban the patient from our practice. If this is necessary, we will let the patient, clinician and referrer know.

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Acknowledgement

In the spirit of reconciliation Call to Mind acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea, and community. We pay our respects to elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

Call to Mind strongly supports equity for all. We embrace diversity and condemn any kind of discrimination, be it on the basis of race, religion, ethnicity, sexual orientation, gender identity, or disability.

Call to Mind would like to recognise all people with a lived experience of trauma, neurodiversity, mental ill health, substance use or addiction, and their families, carers and supporters. This recognition extends to the clinical and non-clinical workforces that support people with lived experience.