Here are some of the most frequently asked questions we get at Call to Mind.

Whether you are a new, current or potential user of our service, are looking to refer to Call to Mind or are a clinician interested in joining our team, you may have questions about telemental health. You can read more about how our particular service works here, but the following FAQ may clarify some of your further questions. If you still need help, please feel free to get in touch with us directly.

FAQ for clients

How much does it cost to talk to a Call to Mind clinician?

Our initial psychiatry assessments are bulk-billed, meaning there is no out-of-pocket cost. One follow up appointment is also bulk-billed. For ongoing private appointments, our psychiatrists charge fees in line with the Australian Medical Associations suggested billing schedule. You can discuss the exact costs for your situation with your psychiatrist.

Medicare-supported psychology appointments are billed according to the experience of the individual psychotherapist, with gap payments of $25-75, depending on the clinician. Our admin staff will discuss the specific costs when allocating you to a psychologist.

 

Is it secure?

Our video-conferencing platform uses highly secure 256-bit encryption and our client records are stored on secure servers.

 

What do I need to see a Call to Mind clinician?

You will need a referral from your GP to qualify for Medicare support. For the appointment, you will need access to a computer or smart device with reliable internet access and a camera or webcam. If you do not have access to this, we can arrange for the appointment to take place at your local GP or community health centre.

 

What video conferencing platform do you use?

We use Coviu, an Australian CSIRO-developed platform with a secure 256-bit encryption and technology optimised to areas with low internet speeds. The virtual waiting room is accessed via a link on our homepage.

 

Can I do a test call? 

Our video conferencing platform tests your internet speed, microphone and camera prior to the call. If you would like to arrange an in-person test call prior to your appointment, please contact us via email at info@calltomind.com.au to arrange a time.

 

What if I can’t get in to see my regular GP for a referral or prescription?

If you are unable to get an appointment to see your regular GP for either a referral or prescription, there are several online GP services available using telehealth. We recommend Instant Consult.  

 

Do I live in a telehealth eligible area?

To see if you are eligible for Telehealth under Medicare, visitdoctorconnect.gov.au. Medicare-supported psychiatry appointments are available to people in ASGS Remoteness Areas 2-5 and psychology appointments are available to those in Modified Monash Model (MMM) 4-7 areas.

 

What happens if my video call drops out?

If your call drops out, the clinician will contact you via phone to discuss options for either continuing the assessment via phone or arranging to reschedule. You will not be charged for any calls that cannot be completed due to technical failure.

 

How do I reschedule or cancel my appointment? 

To alter your appointment, please contact our practice staff via email at info@calltomind.com.au or via phone on 0438 643 217.

 

Is there a non-attendance fee? 

We charge a fee of $150 for non-attendance or cancellations with less than 48 hours notice, which will be automatically deducted from the credit/debit card entered at registration.

 

When can I talk to a psychiatrist or psychologist?

Our current wait time for an appointment is 1-2 weeks, speak to your GP about a referral.

 

What is the difference between a psychiatrist and a psychologist?

A psychiatrist is a medically-trained doctor who has specialised in mental health. They are able to provide comprehensive assessments of mental health problems, provide psychotherapy and make recommendations on medications or other treatments. Psychologists specialise in psychotherapy or “talking therapy,” such as Cognitive Behavioural Therapy (CBT), psychodynamic therapy and Acceptance and Commitment Therapy (ACT). Our psychiatrists and psychologists work collaboratively to provide comprehensive and holistic mental health care.

 

How and where do I access my appointment?

You can access your appointment from anywhere, as long as you have access to a computer or smart device with a reliable internet connection and a camera. Most people see our clinicians from home, however we can also arrange for the appointment to take place at your GP or community health centre. You can access the waiting room using the “Enter Waiting Room” button found at the top of our webpage.

 

Can I scheduled another appointment?

You can arrange another appointment by contacting your local GP, or by contacting our reception staff on info@calltomind.com or 0438 643 217.

 

If I do not live in a telehealth eligible areas, what will an appointment cost?

Fully private appointments with a psychiatrist attract a fee of $405 for an initial appointment, and $275 – 365 for ongoing follow up (the current fees recommended by the Australian Medical Association).

FAQ for psychiatrists and psychologists

What is telemental health?

Telemental health is the use of video-conferencing technology to connect people with clinicians for online appointments. Telemental health has been in use since the 1960’s and there is a wealth of evidence indicating it is as effective as in-person assessments for a range of mental health problems, including depression, anxiety, post-traumatic stress disorder and obsessive-compulsive disorder. For clinicians, it provides a flexible way to practice privately, with the technical, administrative and peer support of a large practice. Using our cloud-based logins, you can work from anywhere and set a schedule that suits your lifestyle.

 

Can I work with Call to Mind?

Psychiatrists can work with Call to Mind if they possess registration as a psychiatrist with AHPRA, Fellowship of the RANZCP and the ability to register a provider number with Medicare. Psychologists and social workers can work with us if they have registration with AHPRA and are eligible for a Medicare provider number.

To speak with one of our founders about working with Call to Mind, please contact our practice manager, Erin, at info@calltomind.com.au.

 

What happens if my video call drops out?

We have admin staff available to assist if you experience technical difficulties, and secure backup video-conferencing software.

FAQ for referrers

What is telemental health and does it work?

Telemental health is the use of video-conferencing technology to connect people with clinicians for online appointments. Telemental health has been in use since the 1960’s and there is a wealth of evidence indicating it is as effective as in-person assessments for a range of mental health problems, including depression, anxiety, post-traumatic stress disorder and obsessive-compulsive disorder. Whilst it will never replace face-to-face care, telemental health is effective and widely used by patients, many of whom often prefer the online sessions to travelling long distances to access in-person care.

 

What is the wait time for appointments?

Average wait time for psychiatry and psychology appointments is 1-2 weeks. If the wait is likely to be longer, we will contact both the patient and the GP to let them know.

 

How much does it cost?

All of our initial psychiatry assessments (Medicare item 291) are bulk-billed for patients living in telehealth eligible areas.  We also provide a bulk-billed follow up appointment to review the management plan. Ongoing appointments with psychiatrists are billed privately that align with the suggested AMA rates. On average, this results in a gap-payment of $50-$100, depending on the length of the appointment.

Psychology appointments are Medicare-supported for people living in MMM 4-7 areas, with an average gap payment of $25-$75 per session, depending on the experience and speciality of the psychologist.

 

Does my patient live in a telehealth eligible area?

To see if your patient is eligible for Telehealth under Medicare, visit doctorconnect.gov.au. Medicare-supported psychiatry appointments are available to patients in ASGS Remoteness Areas 2-5 and psychology appointments are available to those in Modified Monash Model (MMM) 4-7 areas.

 

How do I make a referral?

To make a referral, visit out ‘How it Works’ page.

 

Do you write prescriptions?

Our psychiatrists do not write prescriptions; instead, we provide recommendations for a treatment plan including medications to the GP. We can also support applications for Schedule-8 medications such as stimulants. Please contact info@calltomind.com.au for specific enquiries.

 

Do you see young people under the age of 18?

We see patients of all ages, and have several psychiatrists who specialise in children and adolescents.

 

How long until I receive the assessment report?

We aim to get the report back to the GP as soon as possible, with an average turn around of 1 week.

 

Who are your clinicians?

You can meet our team of psychiatrists and psychologists here.

 

Do you have psychiatrists experienced in ADHD assessments?

We have a number of psychiatrists able to conduct assessments for adult ADHD and provide medication recommendations. We can also support applications for stimulant medications, with the GP as the primary prescriber.

 

Do your clinicians see Workcover/TAC clients?

Our clinicians can see patients for Workcover/TAC-funded care, and can provide Independent Medical Examination reports.

 

Where is Call to Mind based?

Our headquarters is based in Melbourne, though our clinicians are located all over Australia.

 

If patients do not fall within telehealth eligible areas, what will an appointment cost?

For private appointments, we bill according to the AMA suggested schedule of fees. Please contact us at info@calltomind.com.au for information about specific situations.

 

Does Call to Mind do urgent assessments?

Whilst we generally offer appointments within 1-2 weeks, we are not an emergency service. For mental health emergencies, please contact the local area mental health triage, the local emergency department or emergency services on 000.

 

What video conferencing platform do you use?

We use Coviu, an CSIRO-developed platform with a secure 256-bit encryption and technology optimised to areas with low internet speeds. Patients access their appointment by entering an online waiting room via a link on the homepage of our website.